Cookie, Security & GDPR Policy for Experience Wine Ltd

This is the Cookie Policy for Experience Wine Ltd, accessible from https://experiencewine.co.uk/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

GDPR and Security Policy

Experience Wine Ltd understands that your privacy is of utmost importance and we are committed to keeping your details safe. This privacy and security policy explains how we use and protect your personal information.

When you make a purchase we will ask you for the following details, these are to ensure that we are compliant with Data Protection laws.

Your Name and address
Contact information including email address and telephone number.
Credit / Debit card details (which are securely stored and will only be accepted over the telephone. We request that you DO NOT provide card details by email

Under the Data Protection Act 1998 we are required to keep these details for a period of 12 months (and financial information by law has to be kept for 7 years as instructed by HMRC).

We take active precautions when storing data in a secure manner.

When you choose to pay us using credit or debit card using our processing terminal we will have a printed receipt with your card details and total amount. This receipt has to be kept for a minimum of 7 years; however it is stored in a secure location with access by the Directors only. This slip is kept separate from your other details so that the information cannot be used to identify you.

If you make a purchase through our website your payment is securely taken through a payment gateway system company called Worldpay, No credit card information is stored, it is all handled via Worldpay through a secure SSl certificate.

The information we hold on our customers will only be used in connection with the services we are providing at Expereince Wine, therefore your personal details will not be handed to any third parties or used for marketing purposes from other companies. Our website does contain links to enable you to visit other websites that may be of interest. Once you have used these links to leave our site we are not responsible for the privacy policies of these other companies so you may wish to visit their own individual privacy policy.

You may request that we provide you with details of any personal information we hold about you under the Data Protection Act 1998. To do this you will need to contact us in writing and providing identification.

Under GDPR you have ‘The Right to be Forgotten’ where you as a customer can, at any time, request that we remove all your personal information from our system. However it is important to remember that any Right to be Forgotten request does not override requirement to hold information under any other legislation, for example, you cannot request for financial records to be destroyed that you undertook in the last 7 years at Experience Wine ltd.

You may request your right to be forgotten by writing to us with identification and we will write back to confirm your data deletion or he need to keep it under law.

If you feel that the information that we currently hold is incorrect or incomplete, please contact us as soon as possible and we can update the details for you.

We may update this privacy policy from time to time by posting a new version on our website, we recommend you check this page from time to time to keep updated.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: sales@experiencewine.co.uk

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